The Server is responsible for delivering outstanding service to all guests in the restaurant, bar, or room service settings. He/She ensures prompt and accurate service, maintains cleanliness and order in the dining areas, and provides a professional and friendly experience that reflects the hospitality standards of the hotel.
At least 1–2 years of experience in a customer service or food and beverage role.
Previous work in hotels, restaurants, or bars is a strong asset.
Familiarity with POS systems and basic billing processes.
Experience with high-volume or fine dining environments preferred.
Greet and welcome guests in a friendly, professional manner.
Present menus and explain daily specials or promotions.
Take accurate food and beverage orders.
Serve meals and drinks promptly and correctly.
Check on guest satisfaction during their meal.
Respond quickly and courteously to guest needs and complaints.
Thank guests, offer farewells, and invite them to return.
Enter orders accurately into the POS (Point-of-Sale) system.
Communicate special requests or allergies clearly to the kitchen or bar.
Ensure food and beverages are delivered as ordered.
Coordinate timing with the kitchen for large tables or multiple courses.
Set up tables with clean linens, silverware, glassware, and condiments.
Keep tables and chairs clean and organized.
Clear and reset tables efficiently after each guest.
Restock service stations with napkins, utensils, and condiments.
Maintain overall cleanliness of the dining area and service zones.
Take and serve drink orders, including alcohol, responsibly.
Communicate and coordinate with bartenders.
Answer and process room service orders.
Deliver food and beverages to guest rooms promptly and politely.
Work closely with other waitstaff, kitchen, and bar teams.
Support colleagues during peak hours or large functions.
Follow all sanitation and food safety procedures.
Wash hands regularly and use gloves when appropriate.
Keep work areas clean and free from hazards.
Report spills, equipment issues, or safety concerns promptly.