Server

The Server is responsible for delivering outstanding service to all guests in the restaurant, bar, or room service settings. He/She ensures prompt and accurate service, maintains cleanliness and order in the dining areas, and provides a professional and friendly experience that reflects the hospitality standards of the hotel.

• At least 1–2 years of experience in a customer service or food and beverage role.

• Previous work in hotels, restaurants, or bars is a strong asset.

• Familiarity with POS systems and basic billing processes.

• Experience with high-volume or fine dining environments preferred.

1. Guest Service

• Greet and welcome guests in a friendly, professional manner.

• Present menus and explain daily specials or promotions.

• Take accurate food and beverage orders.

• Serve meals and drinks promptly and correctly.

• Check on guest satisfaction during their meal.

• Respond quickly and courteously to guest needs and complaints.

• Thank guests, offer farewells, and invite them to return.

2. Order Accuracy & Communication

• Enter orders accurately into the POS (Point-of-Sale) system.

• Communicate special requests or allergies clearly to the kitchen or bar.

• Ensure food and beverages are delivered as ordered.

• Coordinate timing with the kitchen for large tables or multiple courses.

3. Dining Area Maintenance

• Set up tables with clean linens, silverware, glassware, and condiments.

• Keep tables and chairs clean and organized.

• Clear and reset tables efficiently after each guest.

• Restock service stations with napkins, utensils, and condiments.

• Maintain overall cleanliness of the dining area and service zones.

4. Bar & Beverage Service (If Applicable)

• Take and serve drink orders, including alcohol, responsibly.

• Communicate and coordinate with bartenders.

5. Room Service

• Answer and process room service orders.

• Deliver food and beverages to guest rooms promptly and politely.

6. Team Collaboration

• Work closely with other waitstaff, kitchen, and bar teams.

• Support colleagues during peak hours or large functions.

7. Health, Safety & Hygiene

• Follow all sanitation and food safety procedures.

• Wash hands regularly and use gloves when appropriate.

• Keep work areas clean and free from hazards.

• Report spills, equipment issues, or safety concerns promptly.