This role will be responsible for maintaining and managing the Company's IT infrastructure effectively.
Qualifications:
Bachelor's degree in Computer Science, Information Technology, or related field and Network + Certifications
Two years experience in the Information Technology Field
Solid understanding of network security principles and best practices, with experience in implementing security protocols and measures.
Demonstrated proficiency in administering Zoho applications, including user profile management, and customization.
Strong knowledge of managing Google Workspace or similar productivity software.
Excellent problem-solving skills and the ability to communicate technical information effectively to non-technical stakeholders.
Demonstrated proficiency in written and verbal communication skills
Ability to work independently and collaboratively in a fast-paced environment, prioritizing tasks effectively and adapting to changing priorities.
Relevant certifications such as Fortinet Network Security Expert (NSE) or Zoho Certified Professional are a plus.
Driving skills (Possession of a valid Driver’s License)
Manage and maintain the company's Fortinet network and firewall infrastructure to ensure optimal performance and security, including configuring and monitoring firewall rules and policies.
Monitor performance and maintain systems according to requirements ensuring overall system availability, reliability, and security.
Administer and configure Zoho One user profile provisioning, user access controls and applications such as Zoho CRM,
Books, People, Recruit, Inventory, and Analytics, to meet the company's business requirements and streamline processes.
Manage and support Google Workspace administration for new users, user groups and group email management (formerly G-Suite) all to enhance employee productivity and collaboration, including user administration, email configuration, and document management.
Troubleshoot and resolve technical issues related to the network, firewall, applications, and productivity software, providing timely support to end users.
Monitor system performance and security to proactively identify and address potential issues, implementing necessary patches and updates.
Implement and maintain backup and disaster recovery solutions to ensure data integrity and business continuity.
Collaborate with other IT team partners to support technology initiatives and projects, such as system upgrades and integrations.
Stay up-to-date with industry best practices and technologies to recommend improvements and enhancements to the company's IT infrastructure.
Tracking IT hardware and software and defining specifications or IT hardware and software where procurement is required.