Purpose of Position :
To make sure the client operations quality is above client goal and expectation.
The position is for an entry-level candidate.
-Atleast six (6) subjects CXC.
-Analytical and problem-solving skills
-Ability to analyze and identify trends
-Advance troubleshooting skills
-Highly productive
-Very good attendance habits
-Excellent organizational and time management skills
-Excellent verbal and written communication skills
-Ability to communicate with all levels of management
-Ability to work independently and multi-task
-Ability to work in a changing environment
-Perform keen observations on documents against a client provided standard
-Determine whether documentations are using proper procedures, efficient and effective practices to provide support
-Meet individual daily and weekly monitoring quotas
-Complete all work assignments within the given due dates
-Attend Client meetings and functions as assigned
-Maintain a set work schedule which allows for flexibility where and when needed
-Work additional hours as needed to support the business needs
-Host calibrations, track results and attendance
-Handle private personal information in accordance with HIPAA regulations.
-Other related tasks as assigned
Keen360 Inc. is a global technology consulting and software development firm established in 2012 that provides Business and Technology Solutions to clients around the world. Keen360 specializes in supporting organizations with business processes, data analysis, and customer support.