Our Qualfon Mission:
Our mission is to be the Best and make each person’s life better to pursue their total vocation, create an ever-growing number of career development opportunities, and be the partner of choice for all our clients.
Further your education and earn a college degree through our Qualfon University scholarship program
FREE access to personal and professional support through the Qualfon care coaches
Company computer provided while working with us
Set work schedules
Medical, dental benefits, vision, and life & accident insurance for full-time employees
Opportunities to earn additional income through incentives
Paid time off
We lead by example to ensure our fantastic team members and supervisors embrace and live the Qualfon Mission & Values
Qualfon will sponsor all Police Clearance expenses when selected for a line of business.
Please note when you come in to interview at Qualfon, we offer a complimentary lunch
1 -2 years of customer service experience, preferred but not required
Proven proficiency with data entry, computer applications, Windows environment, and accessing the internet and e-mail
Excellent verbal and written communication skills. Must have a pleasant speaking voice, good articulation, annunciation, and clear diction.
Strong multi-tasking skills: in this role you will need to actively listen
Must be highly organized and flexible, as well as able to work independently and in a self-directed manner
Respond to customer inquiries via inbound and outbound service; telephone interactions to address a variety of customer inquiries in a consistently polite manner
Processing payments, cancellations, resolving billing issues and inquiries. Handle customer inquiries in a consistently polite, professional, and efficient manner as measured by customer feedback scores
Follow scripting to promote recurring payments and self-service options
Strong capacity to retain information
Aptitude to deliver on all customer requests/concerns with a friendly and professional demeanor.
Enjoy working in a fast-paced and, at times, hectic environment while maintaining a professional attitude
Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance
At ease with multi-tasking in several computer applications at once while holding a conversation with a customer
Qualfon is a global provider of contact center, back-office, and business process outsourcing (BPO) services. We offer a full suite of customer lifecycle services including sales, customer care, technical support, and retention programs, and we are experienced at operating large client programs across multiple geographies. Qualfon also supports a variety of communication channels including voice, chat, email, IVR, social media and blogs. Qualfon is the largest private employer in Guyana and we offer numerous benefits to our employees, such as: Industry Leading Training Facilities, Large Indoor Cafeteria, Career Opportunities, Education (Qualfon University merged with The University of Guyana), Qualfon Foundation & Community Outreach programs, Milk Subsidy Program for all mothers, Fun Clubs (Dance classes, Spanish classes, cooking classes, Mandarin Classes, etc), Employee Benefits Program with leading vendors in Guyana, Performance Incentive Programs (earn more money), Weekly & Monthly giveaways, and the list goes on... Join us today and indulge in the benefits of working with a Global Company.