The Hotel Administrator is responsible for overseeing all aspects of hotel operations, organize and manage all Front Desk and Housekeeping Staff.
This role involves implementing policies and procedures and maintaining high standards of service and quality.
This person is also responsible for delivering excellent guest experiences.
REPORTS TO: COO
Diploma or certificate in Hospitality Management or related field preferred.
Proven experience in hotel management or a similar role.
Strong leadership and organizational skills.
Excellent knowledge of hospitality industry standards and practices.
Excellent communication skills and knowledge of the use of hotel management software.
Knowledge and experience in preparing rooms for occupancy.
Ability to identify presentation/ maintenance problems in rooms and fix.
Ability to or familiar with processing charges online, credit card and booking services (Expedia) and cash.
Exceptional interpersonal and communication skills.
Ability to effectively manage a diverse team.
Strong business acumen and strategic planning abilities.
Attention to detail and commitment to quality service.
Maintain inventory and ordering of cleaning, bedding, consumables and operating supplies.
Oversee all Hotel operations, including front desk and housekeeping and assist with maintenance.
Develop and implement policies and procedures to ensure efficient and effective operations.
Recruit, train, and supervise front desk and house keeping staff.
Monitor guest satisfaction and address any issues or concerns.
Scheduling staff coordination and meetings.
Ensuring compliance with GTA and EPA regulation and maintaining proper records of hotel transcations.
Manage budgets and financial performance to maximize profitability.
Maintain Guest’s confidentiality.