The Service Supervisor is responsible for overseeing and managing the daily operations of the service department. This includes supervising service staff, ensuring excellent customer service, maintaining service standards, and achieving performance targets.
· Associate /Bachelor's degree in automotive engineering, business administration or related field.
· Minimum of 3 years of experience in a supervisory position.
· Must be detail-oriented to ensure quality customer service while maintaining high standards of accuracy.
Team Leadership: Supervise, mentor, and lead a team of service technicians, mechanics, and support staff. Foster a positive work environment that encourages teamwork, professional growth, and collaboration.
Service Operations: Oversee the day-to-day operations of the service center, including scheduling work orders, assigning tasks, and ensuring that all repairs and maintenance services are completed within specified timeframes.
Quality Control: Maintain high standards of quality in all service and repair work performed. Conduct regular inspections of completed jobs to ensure accuracy and adherence to established standards.
Technical Expertise: Possess a strong understanding of automotive repair and maintenance procedures, including engine diagnostics, electrical systems, brake systems, suspension, and other key areas. Provide guidance and support to technicians when troubleshooting complex issues.
Health and Safety: Ensure that all safety protocols and regulations are followed, both for the well-being of the team and customers. Identify potential hazards and implement corrective actions as needed.
Performance Tracking: Maintain records of work orders, repairs, and customer interactions. Generate reports on team performance, service completion rates, and customer satisfaction levels.
Training and Development: Identify training needs within the team and coordinate training sessions to enhance technical skills and knowledge. Stay up-to-date with industry advancements and share relevant information with the team.
Process Improvement: Continuously identify opportunities to streamline processes, improve efficiency, and enhance the overall customer experience. Implement new procedures and best practices as appropriate.
Beharry Automotive Limited is a family-owned business that was officially established on 1st August 1994. It is the authorized distributor for the leading automotive brand Toyota. Characterized by a rich heritage of family traditions and history, Beharry Automotive Limited offers brand-new Toyota vehicles, genuine spare parts, and quality service.